What it is
A mystery audit app that measures and maps customer-facing activities and assesses them from the customer's perspective.
How it works
- 01Define the customer-facing activities that matter at each touchpoint.
- 02Auditors capture the experience on the app, in the moment.
- 03Scores map back to outlets, teams and specific behaviours.
- 04Gaps feed straight into SkilldWise learning for the right people.
Key benefits
An objective, customer-perspective view of service quality
Site-by-site comparison across the network
Audit findings connected to training, not just reporting
Commercials
Priced per audit cycle and network size. Contact sales for a proposal.